Shipping policy

This Shipping Policy is for Palmetto House and was last updated on 08/31/2025.

Shipping and Delivery (Domestic)
Standard (5-8 Business Days): $8
Express (3 Business Days): $25

Processing Time
Orders are processed within 3-4 Business Day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer. 

Cancellations
After an order is submitted, processing begins, and the order cannot be canceled. If there are questions about cancelling and order, please contact us.

Delayed Orders
In the case of delayed processing, customer will have the option to cancel their order for a full refund. Shipping provider delays do not fall under Palmetto House's liability. For delayed orders, please first contact the shipping carrier for the item's status.

Damaged Orders
Palmetto House is not liable for lost or damaged products after the order has been places in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

Shipping Restrictions
Orders cannot be shipped to P.O. Boxes.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the United States. As such, any unauthorized items for air shipment may require a different shipping method. 

Contact Us

For questions about this shipping policy, contact:

Email: palmettohouse@palmettohouse.co